CONTACT US 

Special Note: On the administrative side, we are currently performing a major upgrade to our online catalog and back office systems. We apologize for any processing delays this may cause. Saludos, Elaine.

Via E-Mail (preferred) For current or past orders, please visit our Customer Service area. For General Questions, If after visiting our FAQ section you still have a general question, contact us at our Information Request mailbox. For Technical Questions (site related), contact us at our Tech Support mailbox. Please make sure to provide us with details of the problem. * If you reached Checkout and you need to remove or make any quantity changes, click on BASKET CONTENTS, make the changes and then continue to Checkout again. * If you are trying to Checkout and you cannot access your account because you have a new or different e-mail address than the one you used when you first created your account, don’t create a new account because of not remembering your password or not being able to receive it via email, instead, send us a message to New Email. Make sure to include your LOGIN as well as your Old and New email address. Then, after 1 business day, have the system send your password to your new email address. * If you are encountering ordering problems and if you are a Internet Explorer 6 user, please review before contacting us. If you need to contact us please make sure to provide us with details of the problem. For Suggestions (including items you would like us to add), contact us at our Suggestions mailbox. For Adding your Products (exclusive for Distributors and/or Producers), contact us at our New Products mailbox. Via Fax - Via Phone - (334) 201-8589 [ 10 a.m. - 3 p.m. (CDT) ] * Sorry, we can't accept phone orders, but you may print a Mail Form at our FAQ section. * Before calling us about a delivery delay, remember we do not control the US Postal Service's delivery process, so once we have expedited a package to them we can only provide you with the same information you can access using the information in the Shipping Notification. Details in our FAQ section. * Before calling us about a double charge, remember each declined transaction causes a "temporary" hold of funds. Details in our FAQ section. Via Regular Mail MusicaBoricua.com U.S. Fulfillment Center 1345 Kingston Oaks Prattville, AL 36067